Rubbish Removal West Hampstead Privacy Policy

This Privacy Policy explains how Rubbish Removal West Hampstead collects, uses, stores and protects personal data relating to our customers and enquirers in the West Hampstead area. It also sets out your rights under the UK General Data Protection Regulation and the Data Protection Act 2018.

This Privacy Policy applies to all Rubbish Removal West Hampstead customers, former customers and individuals who contact us or use our services in the West Hampstead area, whether by phone, email, online forms, or any other means of communication.

Data Controller

The data controller responsible for your personal data is Rubbish Removal West Hampstead. We determine the purposes and means of processing your personal data and are responsible for ensuring that it is handled in compliance with applicable data protection law.

Personal Data We Collect

We may collect and process the following categories of personal data when you contact us or use our services:

Identification and contact details, such as your full name, address, service address, email address, telephone number and, where applicable, business or company details.

Service and booking information, such as requested services, property access details provided by you, preferred dates and times, job notes, before and after service documentation and records of communications about your bookings.

Payment and billing information, such as payment method, partial card details as provided by your payment provider, billing address and records of payments made. We do not store full card numbers or security codes.

Technical and usage data, where applicable, such as basic device and browser information, dates and times of contact, and the way you interact with our website or online forms.

Communications data, including emails, telephone call notes, text messages and other correspondence you send to us or that we send to you in relation to our services.

How We Collect Your Data

We collect personal data directly from you when you request a quote, make a booking, contact us by telephone, email or text, fill in a form, or provide details to our staff on site.

We may also receive personal data about you from third parties who are authorised to act on your behalf, such as a landlord, letting agent, contractor or another family member arranging services for your property.

Lawful Bases for Processing

We process your personal data only where we have a lawful basis to do so under data protection law. Depending on the context, we rely on the following lawful bases:

Contract. We process your personal data when it is necessary to enter into or perform a contract with you. This includes taking steps at your request before entering into a contract, such as providing quotes and confirming bookings.

Legal obligation. We process certain data when we need to comply with legal and regulatory obligations, including accounting, tax and waste management regulations, and to maintain appropriate business records.

Legitimate interests. We process your personal data when necessary for our legitimate business interests, provided that these interests are not overridden by your rights and freedoms. These interests include managing and improving our services, handling enquiries and complaints, ensuring security of our operations and preventing fraud or misuse.

Consent. In some cases we may rely on your explicit consent, for example for certain types of marketing communications where this is required by law. Where we rely on consent, you can withdraw it at any time by contacting us using the details provided in this policy or by using any opt out facility we provide.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage our rubbish removal and related services, including handling quotes, bookings, scheduling, carrying out collections and completing jobs at your property or premises.

To communicate with you about your enquiries, bookings, changes to appointments, service updates, invoices, payments and any issues or complaints.

To process payments and manage billing, including issuing invoices, receipts and dealing with payment queries or disputes.

To manage our relationship with you, including customer service, feedback, resolving complaints and maintaining accurate records of our dealings with you.

To meet our legal and regulatory obligations, including keeping financial and waste management records for required periods and responding to lawful requests from public authorities.

To improve and develop our business, services and customer experience by analysing the way our services are used, reviewing feedback and identifying trends.

To protect our business, staff, customers and the public by preventing and detecting fraud, misuse of services and security incidents.

Data Processors and Sharing Your Data

We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors on our behalf. These processors may include:

IT and systems providers who host or support our booking, communication and data storage systems.

Payment service providers who process card and electronic payments on our behalf.

Professional advisers such as accountants or legal advisers where necessary to manage our business and comply with legal obligations.

Waste transfer and recycling partners where necessary to document and manage waste collections and disposals.

External contractors or subcontractors where they are engaged to carry out services on our behalf and require limited access to your details in order to perform the work.

All processors are required by contract to process your personal data only on our instructions, to keep it secure and to comply with applicable data protection laws.

We may also share personal data with law enforcement agencies, regulators, courts or other public authorities where we are legally required to do so, or where this is necessary to protect our rights or the rights of others.

International Transfers

Where we use service providers that are located outside the United Kingdom or the European Economic Area, or that store data in such locations, we take steps to ensure that your personal data is given an equivalent level of protection. This may include using standard contractual clauses approved by relevant authorities or ensuring that the destination country has been recognised as providing an adequate level of protection for personal data.

Data Retention

We keep your personal data only for as long as it is reasonably necessary for the purposes set out in this Privacy Policy and to meet legal, regulatory, tax or accounting requirements.

In general, we retain customer records and associated service information for up to seven years from the date of the last service or transaction, to comply with business and financial record keeping obligations and to handle any potential queries or disputes.

Where data is no longer required, we will securely delete, anonymise or otherwise dispose of it in a safe manner.

Your Data Protection Rights

You have a number of rights in relation to the personal data we hold about you. Subject to certain conditions and exemptions, these include:

Right of access. You have the right to request a copy of the personal data we hold about you and information about how we process it.

Right to rectification. You have the right to ask us to correct any inaccurate or incomplete personal data we hold about you.

Right to erasure. You have the right to request that we delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.

Right to restriction of processing. You have the right to request that we limit the way we use your personal data in certain situations, such as while we are considering a request to rectify or erase your data.

Right to data portability. You have the right, in certain circumstances, to receive the personal data you have provided to us in a structured, commonly used and machine readable format and to ask us to transfer that data to another controller where technically feasible.

Right to object. You have the right to object to processing that is based on our legitimate interests, including profiling related to those interests. We will stop processing your personal data unless we can demonstrate compelling legitimate grounds which override your interests, rights and freedoms or unless the processing is for the establishment, exercise or defence of legal claims.

Right to withdraw consent. Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Exercising Your Rights

If you wish to exercise any of your data protection rights, please contact us using the contact details provided on our website or your service documentation. We may need to verify your identity before responding to your request. We aim to respond without undue delay and in any event within the time limits set by law.

Complaints

If you have concerns about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the UK supervisory authority for data protection matters, the Information Commissioner's Office.

Security of Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include access controls, staff training, secure systems and arrangements with our service providers to ensure that they also protect your data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we provide. Any updates will apply from the date they are published. We recommend that you review this Privacy Policy periodically to stay informed about how we handle your personal data.